Terms of Service

Neslife WBA Platform — Last updated: September 2026

These Terms of Service ("Terms") govern your use of the Neslife WBA Platform, operated by Neslife Research Private Limited ("we", "us", "our"). By registering for an account, you agree to these Terms.

1. The Service

Neslife WBA Platform lets businesses ("customers", "tenants") send and receive WhatsApp messages through Meta's WhatsApp Business Platform (Cloud API), manage message templates, contacts, and automated replies.

2. Account Responsibilities

• You are responsible for the accuracy of the information you provide when registering.
• You are responsible for maintaining the confidentiality of your account credentials and API keys.
• You must comply with WhatsApp's Business Messaging Policy and Meta's Platform Terms when using the service.

3. Acceptable Use

You agree not to use the platform to send unsolicited, abusive, or unlawful messages, or to violate any applicable messaging consent requirements. We reserve the right to suspend accounts that violate this policy or Meta's own platform policies.

4. Billing

Usage of the platform is billed based on wallet balance and per-message charges as displayed in your dashboard. Charges reflect underlying costs from the WhatsApp Business Platform plus applicable service fees.

5. Data

Our handling of your data is described in our Privacy Policy.

6. Termination

We may suspend or terminate access to the platform for accounts that violate these Terms or applicable WhatsApp/Meta policies. You may stop using the platform at any time.

7. Limitation of Liability

The platform is provided "as is". We are not liable for message delivery failures, delays, or restrictions imposed by Meta's WhatsApp Business Platform that are outside our control.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms.

Contact Us

For questions about these Terms, contact: admin@nesliferesearch.com